not tracking hand at betfair

**Inferno** · 05-21-2011, 01:23 PM

Hi all,

HM doesn't track my hands at betfair anymore. I've updated hm to 1.11.06g, but that didn't solve my problem.

Someone has the same problem as me or can help me out?

Thanks in advance.

**Patvs** · 05-21-2011, 04:40 PM

Add the following folder as a auto import folder:
C:\Users\Yourname\P5JavaClientSettings - for Win7
Documents and settings\UserName\P5JavaClientettings\handhistory - for XP

**Inferno** · 05-21-2011, 06:21 PM

Problem solved. Thanks

**seqas** · 05-22-2011, 12:56 PM

cant seem to get it to work even if adding that folder ;o anywhere on the betfair software itself u can press save history and choose location?

**fozzy71** · 05-22-2011, 06:24 PM

Originally Posted by seqas

cant seem to get it to work even if adding that folder ;o anywhere on the betfair software itself u can press save history and choose location?

No, the client always saves the hands automatically. I had a customer the other day that was unable to see the \handhistory folder in the new or old path. We tried setting exceptions, run as admin, etc. Once he updated windows 7 so that 'no new important updates were found' it began writing hands.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

restart your pc

*If that doesn't help:

Which Operating System, Firewall, and Anti-Virus are you using?

Please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

**Patvs** · 05-23-2011, 01:28 AM

Hands should be saved by default by Betfair: http://faq.holdemmanager.com/questio...+Betfair+Setup

The folder may be a hidden folder on your computer.

you need to enable the option to see Hidden Files: How to see hidden files in Windows

**seqas** · 05-23-2011, 03:52 AM

thanks for your help both

it works now. i did the steps and is perfect now. just strange because i didnt have any problems while i was playing on bwin poker and its ongame aswell.

ty again!

**netsrak** · 05-23-2011, 08:33 AM

Bwin hasn't changed the path yet. But they will....

**KobeBryantLA** · 09-05-2012, 09:04 AM

Originally Posted by fozzy71

No, the client always saves the hands automatically. I had a customer the other day that was unable to see the \handhistory folder in the new or old path. We tried setting exceptions, run as admin, etc. Once he updated windows 7 so that 'no new important updates were found' it began writing hands.

Hello, fozzy71,

I have the same problem. Betfair suddenly stopped to write hand histories, the folder is empty. Reinstalling Betfair and everything mentioned in this thread doesn't help. I play on several sites, but the problem occurs only on Betfair. HM 1.12.10b. Win 7. Firewall and antivirus disabled.

Any suggestions?

**fozzy71** · 09-05-2012, 06:32 PM

Originally Posted by KobeBryantLA

Hello, fozzy71,

I have the same problem. Betfair suddenly stopped to write hand histories, the folder is empty. Reinstalling Betfair and everything mentioned in this thread doesn't help. I play on several sites, but the problem occurs only on Betfair. HM 1.12.10b. Win 7. Firewall and antivirus disabled.

Any suggestions?

Which Firewall, and Anti-Virus are you using? If the firewall or antivirus is actually causing this problem it won't be enough to disable it and it may need to be uninstalled.

Update to this build - http://www.holdemmanager.com/Downloa..._26aug2012.exe

Check this FAQ because betfair may have changed the hand history folder - http://faq.holdemmanager.com/questio...+Betfair+Setup

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

If we can't find the cause of the problem with the answers/files from that FAQ we can schedule a remote support session to help get you up and running again.