Rush poker can't view sessions or graph..
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  1. #1
    Junior Member
    Join Date
    Nov 2010
    Posts
    5

    Default Rush poker can't view sessions or graph..

    Was playing rush for the first time today and everything about HEM was working great. Except after the session, I can't view anything in the sessions TAB or the GRAPHS tab, actually all the tabs except reports doesn't work.

    I have the latest version of HEM

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    Clear filters (even though it appears no filters are selected)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Apr 2011
    Posts
    1

    Default

    I have a similar problem. Today I've played 10+ Rush tourneys, but only 2 are appearing in the list. I've checked that my filters are clear. I've also checked that the summaries are in the Holdem manager archive directory. I've tried rereading the summaries importing the files one at a time, but still no use. Any ideas?

  4. #4
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
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    25,795

    Default

    Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

  5. #5
    Junior Member
    Join Date
    Jun 2011
    Posts
    3

    Default

    Same problem here. Even created a new DB and imported. The problem persists

  6. #6
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) and reboot

    clear filters (even though it appears no filters are selected)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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