PS cash results and HEM

**ShakhtarDon** · 04-22-2011, 07:33 AM

Hello,
I have used HEM for PokerStars for quite a while and everything was normal. But for the last 4 days my cash results started to differ. I have played a session today and according to HEM I am +$0.74. But PS Cashier shows I have lost $10. I use the latest version of HEM. What can be the reason for that?

**fozzy71** · 04-22-2011, 10:35 AM

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release .06d, if yours is an older version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

*If that doesn't help, your database could have become corrupt.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

If your results are still inaccurate, please send us a sample of hands to test so we can compare results. Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

**ShakhtarDon** · 04-25-2011, 08:29 AM

If your results are still inaccurate, please send us a sample of hands to test so we can compare results. Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

Hello,
Have sent you a sample of hands from another e-mail. Have you received it or shall I send again?

**fozzy71** · 04-25-2011, 02:54 PM

Originally Posted by ShakhtarDon

If your results are still inaccurate, please send us a sample of hands to test so we can compare results. Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

Hello,
Have sent you a sample of hands from another e-mail. Have you received it or shall I send again?

I really can't say for sure because I don't know what email you sent them from. If you had used the same email address I could search for your email address in the forums, and then search our email system for the hands. I will need you to PM me the details of the other email address so i can search for your email/hands to determine the status.

**ShakhtarDon** · 04-26-2011, 08:42 AM

Have sent my sample from my registered e-mail.Let me know please if you have received it.

**fozzy71** · 04-26-2011, 11:56 AM

Originally Posted by ShakhtarDon

Have sent my sample from my registered e-mail.Let me know please if you have received it.

I do not see any emails in our system from the email address associated with this forum account. Can you please try to zip and upload them to a free hosting site like yousendit.com, or megaupload, and then send me the link via PM?

**ShakhtarDon** · 04-28-2011, 03:38 AM

Have you received my PM with the link?

**fozzy71** · 04-28-2011, 10:57 AM

Yes, I will test it this afternoon and post my results here. I will edit out your screen name, etc. Normally I would email them but you are obviously having issues with the emails.

**fozzy71** · 04-28-2011, 01:05 PM

Originally Posted by ShakhtarDon

.... I have played a session today and according to HEM I am +$0.74. But PS Cashier shows I have lost $10. I use the latest version of HEM. What can be the reason for that?

I don't see any session for +0.74. My results are attached.

Are these the same results you got? What if you create a new database and import only these hands you sent me? Can you point out any individual hands you think were calculated incorrectly?

**ShakhtarDon** · 04-28-2011, 02:29 PM

Originally Posted by fozzy71

I don't see any session for +0.74. My results are attached.

Are these the same results you got? What if you create a new database and import only these hands you sent me? Can you point out any individual hands you think were calculated incorrectly?

Thanks for your assistance. Can you please check again two first sessions (+$4,16 and -$3,42). It's these two sessions that make +$0,74, but according to PokerStars the result was -$10.
Thanks in advance,