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  1. #1
    Junior Member
    Join Date
    Feb 2010
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    11

    Default HM doesn't show my hands in reports/sessions

    Hi

    Haven't played poker for a couple of months and now when I started again I noticed that HM Manager imports the hands alright but they don't show up on cashgames-reports
    cashgames-sessions

    even though I have no filters on.

    What can I do to fix this problem?

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    24,486

    Default

    Please clear your filters (Filters->clear) one time although it seems like no filters are defined.

    Which HM Version are you using?
    Please update to our latest release: http://www.holdemmanager.com/Downloads/HmUpdate.exe
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Junior Member
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    Dec 2010
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    3

    Default

    Quote Originally Posted by netsrak View Post
    Please clear your filters (Filters->clear) one time although it seems like no filters are defined.

    Which HM Version are you using?
    Please update to our latest release: http://www.holdemmanager.com/Downloads/HmUpdate.exe
    I'm having the same problem, using HEM 1.11.06c, tried clearing filters, changing regional settings and reinstalling HEM without any luck.
    I can show results/reports/graphs up to april 1st, but using any date after that, the tabs are all empty even though i have played and imported HH's succesfully.

  4. #4
    Junior Member
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    Jul 2008
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    14

    Default

    I have some serious problems too and nothing seems to help- everything is updated and configured and so on.

  5. #5
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    Default

    update to http://www.holdemmanager.com/Downloa...d_Internal.exe

    Clear filters (even though it appears no filters are selected)


    Set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


    ---

    Which SQL version are you using? If the above doesn't resolve it, update PostgreSQL from PostgreSQL: The world's most advanced open source database, create a NEW database and reimport your hands.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  6. #6
    Junior Member
    Join Date
    Dec 2010
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    3

    Default

    Quote Originally Posted by Patvs View Post
    update to http://www.holdemmanager.com/Downloa...d_Internal.exe

    Clear filters (even though it appears no filters are selected)


    Set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


    ---

    Which SQL version are you using? If the above doesn't resolve it, update PostgreSQL from PostgreSQL: The world's most advanced open source database, create a NEW database and reimport your hands.
    Just a little update; I've updated HEM (but not yet postgreSQL because I've forgotten the password), changed date formatting to the correct type and cleared filters without any luck.

    To me it seems like some sort of a hint that I can show results up to april 1st but not after that, what do you make of that?
    I play on FTP which I THINK had an update at the night between april 1st and 2nd.

    EDIT: I'm running postgreSQL 8.2

  7. #7
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    Default

    Try creating a NEW empty database.
    Only import this month's hand (april).
    If they show up.

    It's probably a corrupt database, so you'll have to reimport everything into the new database.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  8. #8
    Junior Member
    Join Date
    Feb 2010
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    11

    Default

    Quote Originally Posted by Patvs View Post
    Try creating a NEW empty database.
    Only import this month's hand (april).
    If they show up.

    It's probably a corrupt database, so you'll have to reimport everything into the new database.
    How do you make a new database?

  9. #9
    Junior Member
    Join Date
    Dec 2010
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    3

    Default

    Quote Originally Posted by PellePirat View Post
    How do you make a new database?
    Options -> Database management -> Create new database

    Please update with results in this thread!

  10. #10
    Junior Member
    Join Date
    Feb 2010
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    11

    Default

    I have updated both hm and postgresSQL and I have set the date format correct on my computer and I have created a new database and it still doesn't work. The hud doesn't work either. I'm gonna delete all my hands and reinstall hm now and hopefully that helps

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