This is a new bug we just discovered and is likely connected to the problem with no pre-fetch on non-rush cash games. I also have a customer I am re-visiting tomorrow that has no pre-fetch on tourneys and I expect that is also related.
If you enable the pre-fetch option the Rush HUD should work.
http://faq.holdemmanager.com/questio...h+Walkthrough+
http://faq.holdemmanager.com/questions/209/Site+Options
Setup the HUD pre-fetch on site options and make sure it points to the right folder.
Our default pre-fetch path is for \program files (x86)\... even if that folder doesn't exist on their 32 bit machine.
options > configure auto import folders... > auto-detect > ok
Manually add the pre-fetch folder to the auto import list.