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  1. #61
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    Quote Originally Posted by netsrak View Post
    Please uninstall HEM using Revo Uninstaller: http://faq.holdemmanager.com/questio...o+Uninstaller+

    After completion please reboot your computer and download and install the full installer from our homepage. Please make sure that the postgresql option is disabled during the installation.

    Quote Originally Posted by netsrak View Post
    Please check this again:
    • Please reboot your computer and install the latest update as first thing after the reboot. http://www.holdemmanager.com/Downloads/HmUpdate.exe
    • Your ftp client must be switched to english language and installed to the default location.
    • Sometimes it is necessary to start the FTP Client as administrator.
    • Under XP the user needs to have administrator rights.
    • HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked)
    • Enable the prefetch under site options->ftp and add the prefetch folder to the auto-import folders.
    • Reset the # of player filters in the additional hud filters to the default settings.



    If it still isnt working please post a screenshot of a table and the table manager while playing and Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.

    I have done both of these and my Rush HUD is still not working.
    Run FullTilt as admin, ticked pre fetch etc.

    FWIW, this happened at the same time as I installed yahoo messenger.
    Last edited by iirazorii; 04-09-2011 at 08:06 PM.

  2. #62
    Holdem Manager Support Sarek's Avatar
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    As a suggestion: try to uninstall it. And see what happens.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #63
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    Quote Originally Posted by Sarek View Post
    As a suggestion: try to uninstall it. And see what happens.
    Uninstalled using Revo.
    Reinstalled the latest version. Still nothing.
    Is there something I can post to help you guys figure out the bug?

  4. #64
    Holdem Manager Support Sarek's Avatar
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    Think you need a Teamviewer session.
    Please download www.holdemmanager.com/teamviewer.exe
    This is version 5 (five) as our license dont support teamviewer 6 yet.
    And send email to support@holdemmanager.com with info:
    what time zone you live?
    what day and time will be suitable for you?
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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