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  1. #1
    Junior Member
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    Default Error opening database

    I looked at the FAQ's, but the 7 questions to copy/past don't seem to apply to me, because I can't actually open the database.

    My computer recently crashed, kinda. All of my files/programs are hidden, including HEM.

    When, I click "shortcut to HoldemManager", I get an error "The feature you are trying to use is on a network resource that is unavailable."

    I tried re-installing it, but that didn't work.

  2. #2
    Administrator morny's Avatar
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    Default

    Do you have access to the postgreSQL folder on the old drive? If not then your database is lost.

    Youll need to reinstall holdem manager on the new PC by going to www.holdemmanager.net and installing the full version and then if cant get access to the PostgreSQL folder then create a new database and start all over otherwise follow these instructions if you can:

    if you have installed postgresql again then turn off the service by finding PostgreSQL in the Start Menu and using the Stop Service option. Then delete the \Data folder in the new installation of postgres and copy your backed up \Data folder over. if you can't delete then you may need to reboot.

    Then in the PostgreSQL menu click on Start Service and if everything went right you should be able to connect to your old database.
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  3. #3
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    Default

    I figure that if I'm going to do this as an only source of income soon, I probably should stop being lazy and just fix this.

    When my computer crashed (maybe wrong word), it created a new user account for me. I still have access to the folders from the last user, but I don't know how to use the programs. I'm hoping if I post screen shots, I can show you what I have.

    The first image just shows the user account folders. When I logon to my computer, I only have 1 logon name, but there are 2 in here. The EJ one is where everything was before my computer issues. The EJ.EJ-PC is where things are saved now.

    Users.jpg

    The second two are just to show you what I have still in terms of postres

    [ATTACH]postgres.jpg[/ATTACH]

    I think I still have postregs, but I don't know how to access it w/ the HUD. I think I uninstaled HEM in the course of the troubles though, hoping that reinstalling it would help fix it.
    Attached Images Attached Images

  4. #4
    Administrator morny's Avatar
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    Im Not really sure what the issue is? Youve just showed me the installation files for postgreSQL but these have no effect on whether it works or not. To see if PostgreSQL is running or not go to Control Panel > Admin Tools > Services and scroll to PostgreSQL and it should say beside it that its either started or else it will be blank if its off. If its off then right click on it and choose start and if you get an error the post the screenshot of the error
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  5. #5
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    Default

    It says it's started. Maybe I just need to try to re-download HEM? I'm such a computer noob.

  6. #6
    Administrator morny's Avatar
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    yeah, PostgreSQL is installed and running fine so. The only thing you need to get done now is get HM installed. Giving the original error it might be a bad version so follow these instructions:

    1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
    2) Uninstall HM via the Control Panel
    3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
    4) Reboot your computer
    5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    7) Download the latest patch HM: http://www.holdemmanager.com/downloa...te1.08beta.exe
    8) Test if it for a while and see if it work
    9) Close down Holdem Manager and copy the "holdemmanager.config" file which can be found in the backed up config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
    10) Test if it works again for a while
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  7. #7
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    Default

    I think I already deleted the folder that I'm supposed to back up last month when I was trying to fix this. I assume since it says config that I can just recreate that w/ the configurations, right?

  8. #8
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    Default

    nevermind, i found it

  9. #9
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    Default

    The patch link doesn't work.

  10. #10
    Junior Member
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    Default

    OK, last question and I'll try to stop buggin ya. It wants me to register it. I have no idea what my reg. key is anymore. I'm sure I still have it in my inbox, but I have like 3K emails, and I don't know who it came from.

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