Poker Software
Results 1 to 5 of 5
  1. #1
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default Purchased HEM Pro, can't get it to work

    So here is what I did.

    I downloaded HEM and imported some old Pstars files to get it working, it was working perfectly.

    Then, I needed to import my FTP files and it would not work. So I tried purging the hands then found support where it said I needed to delete the dbase in order to start a new one. So I went through the postgre steps to delete the DB and it asked for a password.

    I did not have the password so I tried to delete postgre sql. I then tried to reinstall it but it still remembers the service so it won't reinstall without the original password, I tried the config file but it already says trust.

    I then went to my services directory under control panel, but the postgre service is not listed (Probably because I ran uninstall on it) so I cannot delete the service.

    Now HEM won't even open because I don't have postgre SQL on my comp, everywhere I tried to find postgre help doesn't have a solution for my problem.

    Arghhh!

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,887

    Default

    When you reinstall PostgreSQL it will ask for a new username and password, dont forget this password. Follow the PostgreSQL FAQ too http://www.holdemmanager.net/faq/afm...aspx?faqid=176 i just updated it today and if you get stuck post a screenshot of the error message it gives
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default Got further, but still not working.

    Okay, so I got past the pwrd thing by changing the account name, thank you. Now during the final install when it says "Starting Services" an error box pops up that says:

    Service 'PostgreSQL Database Server 8.3' (pfsql-8.3) failed to start. Verify that you have sufficient privileges to start system services

    I'm looking up a way to manually install the database separately now...if that works I'll report back.

  4. #4
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default

    I cannot get it to work. Problem in post above.

  5. #5
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default

    NM, I dl'd it from another site and it worked.

    TY very much for your help.

Similar Threads

  1. Just purchased, trying to get Postgres installed
    By forcedsquint in forum Manager General
    Replies: 5
    Last Post: 12-01-2008, 01:38 AM
  2. Purchased Version of HM changed to Trial Version
    By iloveOOv in forum Manager General
    Replies: 1
    Last Post: 11-13-2008, 03:19 PM
  3. Just purchased Holdem Manager
    By Wardy in forum Manager General
    Replies: 1
    Last Post: 11-06-2008, 11:45 AM
  4. purchased yesterday encountered a snag
    By pokertitanAA in forum Manager General
    Replies: 3
    Last Post: 10-21-2008, 12:18 PM
  5. How does it work
    By christianpoulin in forum Manager General
    Replies: 10
    Last Post: 08-02-2008, 09:54 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •