Purchased HEM Pro, can't get it to work
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  1. #1
    Junior Member
    Join Date
    Dec 2008
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    4

    Default Purchased HEM Pro, can't get it to work

    So here is what I did.

    I downloaded HEM and imported some old Pstars files to get it working, it was working perfectly.

    Then, I needed to import my FTP files and it would not work. So I tried purging the hands then found support where it said I needed to delete the dbase in order to start a new one. So I went through the postgre steps to delete the DB and it asked for a password.

    I did not have the password so I tried to delete postgre sql. I then tried to reinstall it but it still remembers the service so it won't reinstall without the original password, I tried the config file but it already says trust.

    I then went to my services directory under control panel, but the postgre service is not listed (Probably because I ran uninstall on it) so I cannot delete the service.

    Now HEM won't even open because I don't have postgre SQL on my comp, everywhere I tried to find postgre help doesn't have a solution for my problem.

    Arghhh!

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    When you reinstall PostgreSQL it will ask for a new username and password, dont forget this password. Follow the PostgreSQL FAQ too http://www.holdemmanager.net/faq/afm...aspx?faqid=176 i just updated it today and if you get stuck post a screenshot of the error message it gives
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default Got further, but still not working.

    Okay, so I got past the pwrd thing by changing the account name, thank you. Now during the final install when it says "Starting Services" an error box pops up that says:

    Service 'PostgreSQL Database Server 8.3' (pfsql-8.3) failed to start. Verify that you have sufficient privileges to start system services

    I'm looking up a way to manually install the database separately now...if that works I'll report back.

  4. #4
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default

    I cannot get it to work. Problem in post above.

  5. #5
    Junior Member
    Join Date
    Dec 2008
    Posts
    4

    Default

    NM, I dl'd it from another site and it worked.

    TY very much for your help.

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