HM doesn't start
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  1. #1
    Junior Member
    Join Date
    Jan 2012
    Posts
    6

    Default HM doesn't start

    Hi guys, from a week I've this problem.
    I've already unistalled and reinstalled HM1, the first 5/6 starts it worked normally, now I've the same problem found before the reset.
    No hardware damage on my pc.
    I use vista 7, when I try to launch HM1 it is as if explorer.exe (desktop) freeze.
    Before the unistall I was forced to restart my pc with task manager and sometimes appared in video an error like this "there are several 16bit programs in use".
    Yesterday appared in video this error
    C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe
    Error in file system (-1073741510)
    I'm desperate

    ty in advance

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please update to the latest version - http://www.holdemmanager.com/Downloa..._14Feb2014.exe

    Please give HoldemManager Administrator rights -

    1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
    2) Right-click the HoldemManager.exe and choose "Properties".
    3) Go to the Compatibility Tab and select "Run this program as an Administrator".
    4) Do the same for HMImport.exe, HMHud.exe and DBControlPanel.exe


    Which Operating System, Firewall, and Anti-Virus are you using?

    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
    5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows

  3. #3
    Junior Member
    Join Date
    Jan 2012
    Posts
    6

    Default

    ty now it works

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    You are very welcome. Thank you for letting us know it solved your problems.

    Good luck at the tables. If you have any questions or problems do not hesitate to ask us.

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