HEM1 - Unhandled exception has occurred - please help.

[Aralin999]

My HEM1 has started showing the following message whilst I'm playing Zoom cashgames on PokerStars. When it does this, HEM appears to continue recording the hands (if i check the sessions tab afterwards) but during gameplay, my pop-up HUD stops upating so i can't get other players' stats. Please help!

Microsoft .NET Framework
Unhandled exception has occurred in your application. if you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Insufficient system resources exist to complete the requested service.

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Insufficient system resources exist to complete the requested service.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.WriteCore(Byte[] buffer, Int32 offset, Int32 count)
at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer)
at System.IO.FileStream.Dispose(Boolean disposing)
at System.IO.Stream.Close()
at System.IO.StreamWriter.Dispose(Boolean disposing)
at System.IO.TextWriter.Dispose()
at System.IO.File.AppendAllText(String path, String contents, Encoding encoding)
at HMImport.ZoomScraper..ctor()
at HMImport.frmImportMain.tmrRush_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndPr oc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies ************** mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3655 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HMImport
Assembly Version: 1.11.5.7831
Win32 Version: 1.11.05.7831
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HMImport.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3645 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3644 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3644 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3654 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Npgsql
Assembly Version: 2.0.6.0
Win32 Version: 2.0.6.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3654 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
HMClass
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HMClass.DLL
----------------------------------------
System.Data.SQLite
Assembly Version: 1.0.44.0
Win32 Version: 1.0.44.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/System.Data.SQLite.DLL
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.1 built by: SP
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------

************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" /> </configuration>

When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest version - http://www.holdemmanager.com/Downloa..._10Oct2013.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates.


Turn off User Account Control: Turn User Account Control on or off - Microsoft Windows Help

[Aralin999]

The update seems to have fixed it, thanks very much.

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.