hm stopped workinggg, help!
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  1. #1
    Member
    Join Date
    Jul 2008
    Posts
    39

    Default hm stopped workinggg, help!

    i'm using windows7, play on ongame.
    during a session i start getting errors on imported hands, then hm stops working alltogether. i am pretty low on disk space and was just deleting some files because i got a message from windows saying that i should clean up disk space, so maybe this was what caused it (i now have enogh space again).
    anyway, i restart and try to open holdem manager. i get this window:

    An error occurred while reading the config/HOldem Manager.config file: The root element is missing (this last part is in german, probably not translated correctly).
    Holdem Manager will now backup the old config file and creat a new one for you.

    i click ok and get a mrcrosoft .net framework error. it says the file can't be created because it already exists. if i try to skip this, i get a holdem manager window (the small one where it says validating...) and then nothing happens.

    i tried installing the newest patch, but the same thing happens.

    what am i supposed to do? especially if i don't wanna lose my database and my notes?

    thanks for your answer

    django

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Try deleting holdemmanager.config.
    Then restart HoldemManager.
    And re-setup your auto import folders
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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