Getting "A valid license could not be obtained..."
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  1. #1
    Member
    Join Date
    Sep 2008
    Posts
    32

    Default Getting "A valid license could not be obtained..."

    Support,

    I restarted my desktop b/c Windows said it had an update to do. I just now logged back in and HEM doesn't work.
    I'm getting the following messages:

    1) Could not validate license "Professional HE/OM [then my license #]" in HoldemManager.

    2) Could not activate license at server.

    3) This machine has not been activated.

    If you need my license # I can proved that in a Private Message to a support person.

    It appears that it is telling me I have a trial version for some reason.

    Thanks for your help.

  2. #2
    Junior Member
    Join Date
    Oct 2009
    Posts
    20

    Default

    Try resetting your PC#1 here and try again: Registration Home Page

  3. #3
    Member
    Join Date
    Sep 2008
    Posts
    32

    Default

    should i create a new account?

    it is not recognizing my forum login information and i'm not sure if i ever created an account. also, i put in the email associated with my registration and it says:

    We were unable to access your information. Please try again.

  4. #4
    Member
    Join Date
    Sep 2008
    Posts
    32

    Default

    i'm active again. problem solved.

  5. #5
    Junior Member
    Join Date
    Feb 2011
    Posts
    1

    Default

    Thanks for the comment bigbird. I couldn’t agree more. A little helpful information never hurt anybody!

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