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  1. #1
    Junior Member
    Join Date
    Jan 2011
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    Default Replayer HUD stopped reading names?

    Hi,

    Do you have any idea what happened to my Replayer HUD? (Picture attached.)
    Attached Images Attached Images

  2. #2
    HM2 Shark Tank Member
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    Jan 2009
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    193

    Default

    This is a poker stars hand, right?

  3. #3
    HM Support netsrak's Avatar
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    Default

    Do you mean the empty stats?
    Is it a cap hand?
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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  4. #4
    Junior Member
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    Jan 2011
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    Default

    Yes, I mean the empty stats. It is not a cap hand. This is how several of my Pokerstars and Full Tilt hands now look when I pull them up in Replayer.

  5. #5
    HM Support netsrak's Avatar
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    Default

    Which HM version is this?

    Please create a new database for a test, import some hands and check the replayer with this.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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  6. #6
    Junior Member
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    Default

    All of the hands I played last night on Full Tilt and Stars show up with empty stats in the Replayer. I am at least under the illusion that I have the most recent version HM. I'm not sure if this is relevant, but, after having some hud problems after installing the multi-entry tournament update, I reinstalled an older version, and then re-installed the multi-entry tournament update.

  7. #7
    HM Support Patvs's Avatar
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    Default

    It seems to be caused when updating to 1.11.06 (needs some fixes)--> then downgrading to 1.11.05e.

    The current only solution is:
    Reinstall HoldemManager using the full installer (and don't upgrade to 1.11.06-1 yet)--> reimport your hands into a new database.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  8. #8
    HM2 Shark Tank Member
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    Jan 2009
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    193

    Default

    Quote Originally Posted by Patvs View Post
    It seems to be caused when updating to 1.11.06 (needs some fixes)--> then downgrading to 1.11.05e.

    The current only solution is:
    Reinstall HoldemManager using the full installer (and don't upgrade to 1.11.06-1 yet)--> reimport your hands into a new database.
    I will very please prefer.

    To use my laptop untill you got an update ready. So I dont need to reinstall anything. Is that possible?

  9. #9
    HM Support Patvs's Avatar
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    Default

    I don't know what influence the update (after we've fixed 1.11.06-1) will have on the current bug.

    I'd just use your laptop for now.

    Worst case scenario will be, that you do need to reimport all your hands on your desktop into a new empty database.

    Best case scenario the next update, will fix the issue.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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