Problem with the report section in HEM
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  1. #1
    Junior Member
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    Oct 2008
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    Default Problem with the report section in HEM

    Hello everyone, i have a very weird problem, to which i cant find the solution anywhere in the help section.

    I cant see anything in my HEM report section or sessions section, i know HEM is importing the hands and such cuz i see the HUD and that the hands are imported but nothing comes up when i want to check my hands from today and yesterday (when the problem started) nor in the sessions section. I can see older hands (from when the problem hadnt started yet) but nothing since yesterday since the problem started. Does anyone know a solution to this problem, it is very irritating!

    Thanks for your time.

    Rene Boer

  2. #2
    Junior Member
    Join Date
    Jan 2011
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    3

    Default same problem

    im having the same problem. no reports for 2 days. i can see that it imports the hands because the preflop cards show. but the reports, graphs and sessions are blank

  3. #3
    HM Support netsrak's Avatar
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    Default

    Which pokersite?
    Which gametype?
    Which HM version?
    Which operating system?

    Please clear your filters (Filters->clear) one time although it seems like no filters are defined.

  4. #4
    Junior Member
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    Jan 2011
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    Default

    it seems to be the cap tables on pokerstars that arnt showing up

  5. #5
    Junior Member
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    Jan 2011
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    Default

    yep clearing the filters worked..thanks

  6. #6
    Junior Member
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    Default

    Quote Originally Posted by netsrak View Post
    Which pokersite?
    Which gametype?
    Which HM version?
    Which operating system?

    Please clear your filters (Filters->clear) one time although it seems like no filters are defined.
    Gametype NLHM
    Version the newest, just downloaded it hoped to make it better
    operating system windows vista
    site Ipoker and Entraction

    have cleared filters and still no report, any ideas?

  7. #7
    HM Support Patvs's Avatar
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    Default

    Update to http://www.holdemmanager.com/Downloa...6_Internal.exe

    Try to change the date formatting on your computer from d/M/yyyy to M/d/yyyy in control panel--> region & language and reboot
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  8. #8
    Junior Member
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    Default

    Quote Originally Posted by Patvs View Post
    Update to http://www.holdemmanager.com/Downloa...6_Internal.exe

    Try to change the date formatting on your computer from d/M/yyyy to M/d/yyyy in control panel--> region & language and reboot
    I have tried updating and changing the formatting of the date setting and rebooting, still no reports, i think its time for me to create a new Database..... although it sucks i dont see any other solutions, do you? Otherwise ill just start a new DB

    Rene

  9. #9
    HM Support netsrak's Avatar
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    Please try a reindex of your database via pgadminIII->maintenance.
    If that doesn't help you should create a new database and reimport all your hands (+notes +summaries).

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