HEM & Battle of the Planets (BoP)
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  1. #1
    Junior Member
    Join Date
    Aug 2010
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    11

    Default HEM & Battle of the Planets (BoP)

    Hi

    I seem to be having a problem with HEM and when I play in the BoP tournaments. In the last one I played, I don't think that HEM recognized the tournament and the HUD didn't work. I think that it may have something to do with the fact that you're buying with a tournament ticket, and not cash, but I'm not 100% sure.

    Anyone experienced something similar / have any suggestions on how I could fix this?

    Thanks!

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Email us a handhistory to support@holdemmanager.com

    HM currently can't import all freeroll/tournament ticket/player points-buyin games.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Aug 2010
    Posts
    11

    Default

    I tried to request a hand history from pokerstars however received a response that they would not be able to locate it for me. I don't have it in my HEM database as I don't think that it recognized the hand histories.

    Is there no other way to try and resolve this issue? If not I will save a hand from this weekends tournament and maybe we can solve it going forward.

    Thanks

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    You should have the hands in your archive folder: C:\HMArchive.

    Although HM is not able to import the hands / display HUD, PokerStars should still write all the hands to a handhistory file, which HoldemManager will still attempt to import (and fail)... and then move to the archive folder.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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