Cashier and HEM do not match?

[spectrefax]

Hello,

I just started using HEM trial version and I've played 2 sessions (2312 hands) and the amount won is not matching what is showing in my pokerstars cashier.

I tried creating a new database and importing the hands from HMarchive and I got the exact same results.

Any ideas?

[spectrefax]

Figured it out.

Closed a table before the hand was completely through and HEM did not pick it up.

[fozzy71]

You can email support and ask for that hand, or better yet ask them to send you all your old hand histories and tournament histories/summaries. You can probably request the individual hand from the Requests menu also.

FAQ - Hold'em Manager Poker Tracking Software :: Import Emailed Hand Histories