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  1. #1
    Member
    Join Date
    Mar 2010
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    48

    Default HEM wont start after windows update

    This is what I get every time I run HEM.

    [IMG]

    Uploaded with ImageShack.us[/IMG]

    Need help please.

  2. #2
    Member
    Join Date
    Mar 2010
    Posts
    48

    Default

    I already tried uninstalling and reinstalling it. Still doesn't work.

  3. #3
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
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    Ireland
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    20,887

    Default

    This is usually a firewall or windows update issue and the following guide will help you to fix this problem.

    Go to Start > Programs (or all programs) > PostgreSQL 8.x > choose Stop Service

    Start > Programs (or all programs) > PostgreSQL 8.x and choose Start Service. This may take some time and a black dos window may appear while its starting. If it fails to start delete the C:\Program Files\postgresql\8.x\data\postmaster.pid file, if you see it.Do not delete any other files

    Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems - Windows Firewall / Defender Problems


    If none of those worked Please reboot and try following these FAQs, step by step:

    1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL Can't Connect / Failed to Start PostgreSQL
    2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database PostgreSQL Preserving Old Database

    Failing that you will probably have to reinstall PostgreSQL completely and reimport your archived hands using these instructions. Once you do this you wont have access to the hands in the old database but since you cant connect to the database your already in that situation. In the case its not possible to reconnect you can either contact the postgreSQL forums who may be able to help with advanced connection issues or you can reinstall. Ive listed 3 postgreSQL forums below
    PostgreSQL Help Forums
    PostgreSQL
    PostgreSQL - dBforums

    1) Uninstall PostgreSQL via Control Panel > Programs & Features (Add/Remove Programs on XP).
    2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://rvgsoftware.fileburst.com/Hol...ager_Setup.exe

    If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
    A) Go to Start > Programs (All Programs) > Accessories > Command Prompt > Right-Click on command prompt and choose Run As Administrator
    net user postgres /delete
    B) Try installing this version of PostgreSQL - http://rvgsoftware.fileburst.com/Pos...3.9-v1.0.7.exe

    if that also fails Please follow step A again and try this version PostgreSQL: Choose a Mirror
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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