Hand import problems with Cake
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  1. #1
    Junior Member
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    Default Hand import problems with Cake

    All of the sudden, any pot that I win without a showdown, is showing up as a loss in HEM. For example: in a 1/2 game, I raise on the button, the big blind calls. I bet the flop and the BB folds. I win a $9 pot but in HEM it says I lose a $9. This is only happening for Cake and only in hands where there is no showdown. I have the most updated versions of HEM and Cake.

  2. #2
    Junior Member
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    Default

    Same for me

  3. #3
    HM Support netsrak's Avatar
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    Please update to 1.11.05d http://www.holdemmanager.com/Downloads/HmUpdate.exe
    and try again

  4. #4
    Junior Member
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    I did, problem is still there.

  5. #5
    HM Support netsrak's Avatar
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    Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

  6. #6
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    Default

    Same here. Been doing this since 11/21

  7. #7
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    I don't know if this is a problem you guys are looking into or not? I sent the files you requested.

    Currently Cake Poker is not supported by HEM unless you just want to see hands. It's surprising how many functions are broken because winnings without showdown are recorded as a loss.

  8. #8
    HM Support netsrak's Avatar
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    Yep, we are aware of it and looking into it.

  9. #9
    Member
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    Default

    Any ETA on the fix?

  10. #10
    Tech Support Manager morny's Avatar
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    I dont have an ETA but it should be fixed asap and ill follow it up with the developers
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