Registerinf HM
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Thread: Registerinf HM

  1. #1
    Junior Member
    Join Date
    Nov 2010
    Posts
    2

    Default Registerinf HM

    Hi,

    I had Hm registeres on 2 PCīs, but the pc that i used as PC1 is not working, i now would like to make my new PC Pc1, but i cant register. it says that i have to de-register Pc1 but i dont know how to do it since itīs not working at all....

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Hi,

    we have launched a new online form for resetting your own serial codes.

    This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

    Please go to Hold'Em Manager Poker Tracking and Analysis Software and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

    If you dont have a HM account already just create one by clicking on the create account link. If you forgot your password please use the forgot password feature. If you forgot your username or the password retrieval was unsuccessful send a new email to sales@holdemmanager.com and they will forward the details, we do not have access to this information in support so you must send a new email to sales.
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
    Junior Member
    Join Date
    Nov 2010
    Posts
    2

    Default

    hi,

    i tryed to reset all HEM profiles, but it gives a error message and i still cant install my license in my new pc.

    is the something else tha i can do?

  4. #4
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Which error message do you get on our homepage?


    Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

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