cant open hm
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Thread: cant open hm

  1. #1
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    Default cant open hm

    i just installed update 1.11.02b, but when i start holdem manager im getting an error message like this, why? and ho do i fix it?


  2. #2
    Tech Support Manager morny's Avatar
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    This is an old update, the problem has since been fixed, Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  3. #3
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    yes, but i want a version that supports mucked cards at ongame... and it does not on the latest version

  4. #4
    Tech Support Manager morny's Avatar
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    Hi i understand, problem is we cant make a build to support a feature that is banned by a pokersite as it would get HM banned, im afraid there isnt much we can do, you might get around it by creating a new database possibly
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  5. #5
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    but which latest version does support the mucked card at ongame? and what do you mean creat a new database?

  6. #6
    Tech Support Manager morny's Avatar
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    Ongame announced they are no longer allowing mucked cards to be displayed in tracking programs, so its against their terms and conditions now and we cannot implement this, it works on an older version because it was allowed at that time but no longer allowed.

    to create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database
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    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  7. #7
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    yes i understand, but which latest version does still support it, cause 1.11.02b didnt work for me, does any version of 1.11.xx work?

  8. #8
    HM Support netsrak's Avatar
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    From other users posts i think 1.11.02b is the version that should work.

    http://forums.holdemmanager.com/rele...ed-04-not.html
    http://forums.holdemmanager.com/rele...ked-cards.html

  9. #9
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    yes, but i cant start the program with 1.11.02b, so is there another one?

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