From trial version to real version => activation problem

[lutecefalco]

Hello

I've just bought HEM (I was using a trial version to this day)
When I launch HEM, I need to register online but the registration failed:
Could not activate license at server.
No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.

I don't know how to specify my new serial number.

I've already done:
- uninstall/reinstall HEM
- delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

When I go to Registration Home Page and I try to add my serial number, I get the message: This serial number is not valid or has not yet been used.
I see nothing else on this page. The section "Serial Codes currently associated with this account" is empty.

What can I do?

Thanks for your help

Here the content of the file Reg.log

Wednesday, November 03, 2010 1:49:28 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in D:\Program Files\RVG Software\Holdem Manager.

No licenses found in D:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-G5UD1-X124X-0J8E-2SMH <-- this is the serial number of trial version)" in HoldemManager.
Could not activate license at server.
No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.
This machine has not been activated.

Stopped looking for additional licenses.

[lutecefalco]

Problem fixed by support