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  1. #1
    Junior Member
    Join Date
    Jul 2009
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    11

    Default Importing hand histories from Full Tilt hand history beta and incorrect profit?

    Hi,

    I have two issues, one I've just downloaded some hand history from full tilts hand history feature, and when I try import it, it gives import errors for everything.

    Second issue is that there seems to be a difference between my actual loss amount in full tilt's cashier and the amount shown in the session report in holdemmanager. Is there a current bug that may cause this? I do have a the latest holdemmanager installed.

    Could I email the hand histories for you to to import them and then:
    let me know what the total loss is for that session, and why I am getting errors importing the hands?

    many thanks

  2. #2
    Administrator morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
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    21,044

    Default

    Assuming you have 1.11.05 then can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database and reimport the hands and see if there is still import errors, there might be a problem with your old database, if they dont import into the new database please email the hands to support@holdemmanager.net and also link to this thread and well look into it
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  3. #3
    Junior Member
    Join Date
    Jul 2009
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    11

    Default

    okay, but why would making a new database change whether or not there are import errors from the full tilt hand history tool?

  4. #4
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
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    24,529

    Default

    Because your database might be damaged. Thats what we want to test with this.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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  5. #5
    Junior Member
    Join Date
    Jul 2009
    Posts
    11

    Default

    okay so I made a new database and it imports just fine. I imported all the archived hands for the year, and now my database is up to date and working.

    Thanks

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