No stats on page REPORT
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  1. #1
    Junior Member
    Join Date
    Feb 2009
    Posts
    13

    Default No stats on page REPORT

    Something happened to my HM about month ago. I have notebook with Vista. I play on Stars. For a long time there were no problems, but now...

    1. Table Manager finds all tables - no problems.
    2. HUD works properly. No problems. During the session the stats change according to played hands.
    3. The tab REPORT works in a strange way. Sometimes it works properly. Sometimes it doesn't show stats in the upper part of page and hands in the low part. Sometimes it starts work properly after a half an hour. Or it starts on next session.
    When there is problem with REPORTS -on tab GRAPHS I don't see any graphs as well.

    This problem doesn't depend on the HM version. The last version or beta - the same result
    Last edited by ivolga; 10-12-2010 at 05:58 AM.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    update to http://www.holdemmanager.com/downloa...nager_Beta.exe

    try creating a NEW database and reimport your hands.


    Also in control panel--> region and language check if the default date formatting of your computer is set to M/d/yyyy (good!) or d/M/yyyy (can cause problems with HoldemManager)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Feb 2009
    Posts
    13

    Default

    Yesterday after your advice I updated HM, created new base (no reimport), changed format of date. No problems.
    Today - no stats, no hands.

    What shall I do?

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    33,523

    Default

    Which SQL version are you using?
    set exceptions to pg_ctl.exe and postgres.exe to the firewall

    Update your SQL by downloading the latest version from PostgreSQL: The world's most advanced open source database

    Create a new database again--> reimport the hands
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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