FTP Rush Locking up
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  1. #1
    Junior Member
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    Aug 2008
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    Default FTP Rush Locking up

    Hi.

    Win 7, HEM 1.11.05 Beta 17

    The HUD freezes and also freezes my table intermittently. When it freezes, the bottom of the HUD says: Scanning Full Tilt - Mercury Entry 2.drs. Both HEM and the FTP client are unresponsive for several seconds.

    Thanks!

  2. #2
    HM Support Patvs's Avatar
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    Default

    Which Firewall, and Anti-Virus are you using?


    For W7 you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions for those files (including fulltiltpoker.exe) to the windows firewall, even if it is off.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Default

    Thanks! Changing the firewall settings seemed to have worked (apps were already set to run as admin).

  4. #4
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    Default

    Quote Originally Posted by stipey169 View Post
    Thanks! Changing the firewall settings seemed to have worked (apps were already set to run as admin).
    I spoke too soon. I think it may have worked only temporarily because I rebooted the computer. It worked for a good portion of the day, but when I closed the FTP client and walked away for several hours (leaving HEM importing and HUD running), reopened the FTP client, the problems resumed.

    I did everything in your response (also added all the programs to my allow list in my Norton firewall in addition to the windows firewall).

    Any other ideas?

  5. #5
    HM Support Patvs's Avatar
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    Default

    hud options--> table preferences--> change the screen scrape method

    hud options--> site options--> Full Tilt--> turn off live tracking / try both OCR on and off
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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