Unable to use HEM for 5 days and still no one will help me!

[grinding4$]

I have been unable to use HEM for the past 5 days and have been speaking with support (which was not helpful and ended with my problem being shipped off to sales), and now I have not heard back from them in a timely manner!
This is simple....something is wrong with your system regarding license keys....the link on my account to "reset all profiles" or do anything regarding license keys is dead. I cannot create a new account, etc.... have tried everything that support recommended.

See.....
http://forums.holdemmanager.com/mana...e-tips-14.html

to view how I got the run-around.

To all at HEM.....players cannot afford to have these types of problems for days on end.....these types of debilitating issues need to be handled in a reasonably timely manner. Particularly when they are so simple.

You guys are making me regret having switched away from PT....at least I got decent customer service with them!

[grinding4$]

Finally got someone from support who could help me.
Problem solved in simple manner and with no further hassle.