Laptop crashed!
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Thread: Laptop crashed!

  1. #1
    Junior Member
    Join Date
    Mar 2009
    Posts
    18

    Default Laptop crashed!

    How do i go about getting a new HEM? Is old data lost? Help! Thx

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Do you have access to your old harddisk?
    If yes you should copy the postgresql data folder, the HM config folder and the hm archive folder (default c:\hmarchive).
    During the new installation of postgresql (download standalone installer from PostgreSQL: The world's most advanced open source database) connect to your old data folder: FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database

    After this install Holdemmanager and use your old key. It might be necessary to reset this key: Registration Home Page
    Create an account there and enter your key.

  3. #3
    Junior Member
    Join Date
    Mar 2009
    Posts
    18

    Default laptop done

    yeah i need my product code. can u get this for me? cbk103 screename and cbk1013@hotmail.com is email

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    email SALES@holdemmanager.com with your info.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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