Installed Windows Service Pack... HUD not working
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  1. #1
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    Default Installed Windows Service Pack... HUD not working

    I recently had Windows Service Pack 1 installed and now holdem manager is not working. Nothing is recording and my Hud is not popping up. I also noticed that my StarsHotKey program isn't working as well, so I'm assuming I just need to adjust something. Any ideas?

  2. #2
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    anything?

  3. #3
    HM Support netsrak's Avatar
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    Is this Windows 7?
    I think here is only a beta of this available - is this what you installed?

    Is the table manager (hmhud.exe) not starting or what is happening?

    What type of game are you playing?
    Which HM version?

  4. #4
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    I'm in Vista. its a 2.5 year old computer. Holdem manager is version 1.10.01

  5. #5
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    o and the hud window opens up itself but stats are never displayed... and nothing is recorded if I go to sessions for the day

  6. #6
    HM Support netsrak's Avatar
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    You need Vista Service Pack 2 and all Windows updates installed.


    * Please try updating to the latest version 1.11.03 from the link in my signature.

    * Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

    * If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work

  7. #7
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    I did all that stuff and it didn't work although dbcontrolpanel.exe to run that as administrator... but after all that i looked into my pokerstars hand history files under my handle I didn't see any files. Does holdem manager move the files somewhere else?

  8. #8
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    I did a little test and the hands are definitely being saved and then moved by holdem manager... just not able to see my results or stats up on the HUD.

  9. #9
    HM Support Patvs's Avatar
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    All HH files are moved the the archive folder. Default: C:/HMArchive
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
    HM Support netsrak's Avatar
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    Please answer and post the questions and the file config\holdemmanager.config from the FAQ link i posted above.

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