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Thread: Missing hands

  1. #1
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    Default Missing hands

    I'm starting to get really bloody annoyed with HEM. If it's not one thing, it's the other.

    I review each session straight after I've finished and recently I've noticed that up to 10% are not being captured.

    All my stats are screwed because wins/losses are not being recorded.

    I'm running Windows 7 with the latest patch. Can someone please assist.

  2. #2
    Senior Member _Loki_'s Avatar
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    Default

    ###
    Hi scar3face - Here are 3 of your previous threads (mostly without a mention of a resolution...) :
    >> Not recording the session correctly
    >> HEM did not register a won pot
    >> Not importing recent SNG results

    Which (if any) of these apply to your current problem ? More info please ?

    ###
    This FAQ will troubleshoot most of the possibilities:
    >> FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports

    ###

  3. #3
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    Default

    My last two threads are all related I suspect.

    Here's a few screenshots from a session I did tonight (BEAT: Cheeseburger stakes), however the stakes aren't what is important.

    As you can see, I played 229 hands in the session, however it has only recorded and reported on 146 hands.

    I've done everything that I've been asked however I am still missing lots of hands.

    Any help is much appreciated.

    Cheers
    Attached Images Attached Images

  4. #4
    HM Support netsrak's Avatar
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    Default

    We need some more details to help you, so please check this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work

    and post the answers into this thread and attach the file config\holdemmanager.config.

    It that doesn't help we will arrange a teamviewer session to figure it out.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
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    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

  5. #5
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    Hi, Please see attached config file.

    Thx
    Attached Files Attached Files

  6. #6
    HM Support netsrak's Avatar
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    Default

    Your auto-import configuration for redback looks really strange. I think the 2nd entry is obsolete, please delete it.

    From which site are the missing hands?
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
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    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

  7. #7
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    Default

    I'm only missing hands from Full Tilt.

    I've removed the Redback entry.

  8. #8
    HM Support netsrak's Avatar
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    Which type of hands is this?
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
    <center><hr/>
    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

  9. #9
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    Default

    I'm missing only cash games, however I haven't played any tourneys for the past few months.

    I played a quick session tonight, can see the .txt files sitting in their respective folders however the hands themselves are just not imported.

    I tried to import them manually,however nothing imports.

  10. #10
    HM Support netsrak's Avatar
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    I think it is something with your windows currency and date settings.
    Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
    <center><hr/>
    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips<hr/></center>

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