missing Hands
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Thread: missing Hands

  1. #1
    Junior Member
    Join Date
    Jul 2010
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    Default missing Hands

    Hi

    Since I have updated HM to last version 1.11.02b, I have problems with the number of hands that the HM imports.

    The problem is that the number of hands that appears in sesion is not the same than the number in reports and these two are different to the number of hands that I have in the hud when I am playing(the hud has the right number of hands). The missing hands make the reports inaccurate and they give me a false number of winnings, and other stats.

    I dont have any filter in the HM, I also run all the archives of HM like administrator.

    I also tried to backup the database and create a new one but it does not work neither.

    I play at boss media.

    What could the problem be? and what do I have to do to solve it?

  2. #2
    HM Support netsrak's Avatar
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    Feb 2009
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    Default

    Did you try with a new empty database or did you restore the backup into this database before trying?

    What happens if you copy the files from the hmarchive folder to a different folder and import them again via import file or import from folder?

  3. #3
    Junior Member
    Join Date
    Jul 2010
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    Default

    Yesterday I tried with a new empty database without restore the other one, and it works.

    Could I recover the hands of the other database in these new database?

  4. #4
    Tech Support Manager morny's Avatar
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    Jul 2008
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    Default

    This is indicating a problem with your database. Please follow the instructions to backup and export your database details where applicable:

    Please export your hands from the old database
    Export and Import your Hand Histories FAQ
    FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands

    Export Your Notes
    http://faq.holdemmanager.com/images/notes-02.jpg

    Export Your Bonuses and Rakeback - Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

    Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

    Once you do this create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database and import all the exported data into the new database
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

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