Pokerstars import is delayed (HM1)
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  1. #1
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    Default Pokerstars import is delayed (HM1)

    Hello,

    I'm using HEM 1.12.10b.

    HEM is importing the hands and the HUD seems to work perfectly. However when I use the results tab or try to display the graph (for pokerstars) it shows blank. However the next day it seems to display the results, which is very peculiar. I think this might be a problem concerning time zones, but I dunno how to fix it. Other sites work fine

    My time zone is EST+2, PS.eu is on EET (Same time zone)

  2. #2
    HM Support Patvs's Avatar
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    Default

    Read: http://faq.holdemmanager.com/questio...e+Import+Times
    and change the time adjustment.

    To fix this for already imported hands, you'll have to reimport them into a new database.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    For this I would be able to see the current time of a specific hand to adjust the time. However The hand won't register into hem until multiple hours later, so I cannot see what time was it when I played it. Anyway, I guess it's possible, but it would require some effort on my part. I'll see what I can do

  4. #4
    HM Support Patvs's Avatar
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    Default

    Compare the time in the PokerStars lobby with your local time (clock of your computer).

    My PokerStars.EU clock is set to 14:30 ET.
    My actual time is 20:30 (in Europe).

    So set the adjust time to +6
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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