error message?

[texas donald]

When I try to mark hands by clicking on the little box once you open the hand up, it doesnt let me and I get an error message, I have attached a screen shot showing it. This only happens when using betfair.

Also, when using betfair my HEM lags a lot, takes a while to open the hud pop up etc. Is this a common problem when using HEM with betfair? I have a fast computer so nothing wrong there.

Thanks

[morny]

Unusual one, Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and if the problem persists
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


Regarding the lagging

Can you make sure your Opacity slider in Hud options > Player Preferences> Appearance TAB is 100% to the right and also do the same for the mucked cards Opacity

Also keep task manager running and have it sort by CPU in the Processes TAB and see what is using the most CPU when the lagging happens.

Try disabling as many programs as possible such as AHK scripts,Firewall, limewire,Mikogo etc and Antiviruses and if they cant be disabled make sure you add all these programs to the exceptions list such as HMhud.exe,DBcontrol panel.exe and holdemmanager.exe from the Holdem Manager folder aswell as any of the other programs that happen to be running, sometimes for example the antivirus/firewall etc scan every file thats been processed and it can slow things down so running with as few programs as possible.

Also going to control panel > Admin Tools > Event Viewer and copy and paste any description if there are any error or information events that coincide with the time of the lagging.

Go to Hud Options > Site Options and disable all the prefetch/track live hands options

Lastly make sure your graphics driver is up to date as this can make a big difference to lagging even with a brand new PC.
FAQ - Hold'em Manager Poker Tracking Software :: How To Update Your Graphics Card Driver