HEM 1 HUD issues on Stars when stacking tables

[Llanlad]

Hi all

I feel like im becoming a pain in the proverbial around here lately .. but now i have another issue with HEM1.

Never really had problems on Stars before, but ive been playing on other sites and had issues with HEM1 and i think maybe some adjustments ive done for those sites have affected my HUD on Stars.

Firstly .. the HUD does not come up normally, im always having to relaunch HUD to get it to start .. did not have that issue before, but it did start recently on Merge and seems to have carried forward to Stars.

Ive now just returned to Stars ( and staying this time ! ) .. and when i stack the tables, the HUD seems to also stack and i get the same stats on every table, but i can see other stats underneath which coincide with table positions of villians on other tables.

I did have Scanner issues on other sites and did change from clear type to standard, not sure if that has any effect.

Im using version 1.12.11 Internal.

Ta.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Update: http://www.holdemmanager.com/Downloa..._26aug2012.exe

[Llanlad]

Windows XP, Zone Alarm and Avast.

Ive updated to that version and will give it a try.

[Llanlad]

Nope ... that did not work at all ...

Opened up 3 tables and stacked ... again had to relaunch the HUD and had players stats stacked on top of each other.

[Patvs]

Try uninstalling ZoneAlarm.

[Llanlad]

Why uninstall Zone Alarm ?

Never had a problem with Zone Alarm before when playing on Stars.

[netsrak]

We have experienced lots of problems with Zonealarm. So the first thing to try is uninstalling Zonealaram. If the problem is gone after this we know that Zonealarm needs additional configuration.

[Llanlad]

Uni-stalled Zone Alarm and had the same problem.

[fozzy71]

Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[Brokerstar]

I have tried installing the latest software update for HEM 1 and my Norton anti virus says that it's not safe?!?!



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