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  1. #1
    Junior Member
    Join Date
    Sep 2008
    Posts
    10

    Default My HU hands are not being recorded - Please help?!

    None of my heads up hands are being recorded to HEM. I have downloaded the latest version and gone through the settings but can't get it working. I'm playing on i-Poker.

    Can someone please help?

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    24,482

    Default

    * Please try updating to the latest version 1.11.02 from the link in my signature.

    * Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

    * If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Member
    Join Date
    Nov 2010
    Posts
    33

    Default

    Maybe this sounds computer illiterate but there are no .exe files anywhere in the holdem manager area that I can find. There's something called Program Files which is completely empty. There's something else called Program Files (x86) which contains a folder called Holdem Manager. Under that folder there are absolutely none, not one, .exe file. There are a bunch of .dll files and some other bs but no .exe files at all. Where would one find the above mentioned .exe files to right click and ensure that they are being run as administrator (fucking Microsoft).

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,401

    Default

    Default install folder: is C:/Program Files (x86)\RVG Software\HoldemManager
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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