Hello. I cannot open my HEM. I had version 1.06, and thinking this might be the problem, I updated to the most recent version: 1.11. I still cannot open HEM and get the following error:
Then, after I click "OK" the following screen appears:The following error occurred when trying to open the database: Failed to establish a connection to '127.0.0.1'.
(I've attached a snapshot jpg)
I click "Connect" and get the following popup:
I click "Yes" and get the following popup:DB ControlPanel
A connection to PostgreSQL could not be made. Would you like to have Holdem Manager attempt to start the service?
I click "OK" and get the following popup:DB ControlPanel
Sorry, Holdem Manager was unable to start the service
I click "OK" and am back at the same Database Control Panel screen as above that I've attached to this post as a jpg.DB ControlPanel
Holdem Manager has started the service. Please try again.
I have Windows 7 Home Premium 64-bit, and I've already read through the FAQs pertaining to this error. I did all of the following months ago:
--Run all applicable .exe files as Administrator
--Add all applicable .exe files the to Windows Firewall as exceptions/allowable
--Disable Windows Defender
--Add all applicable .exe files the to my AVG Free 9.0 antivirus
I've also gone into Control Panel > System and Security > Administrative Tools > Services > right click on PosgreSQl Server 8.4 > "Start"
I get the following popup error:
So, then I go into Control Panel > System and Security > Administrative Tools > Services > right click on PosgreSQl Server 8.4 > "Properties" > Log On tabServices
Windows could not start the PostgreSQL Server 8.4 service on Local Computer.
Error 3: the system cannot find the path specified.
I was going to copy and paste the username: .\postgres, into Notepad and check "Local System account" instead of "This account" and try and reboot my computer, but I am not able to copy and paste the hidden Password, nor do I even know what it is (it's 15 characters in length).
The only other tip I read that I have NOT tried yet is un-installing/re-installing PostgresSQL. I did not want to do this and risk losing all of my saved hands in my database before you could advise me.
I was able to open HEM and auto-import about 20 hours ago, but then I had a rare problem with my computer freezing. This was the second time this particular freezing problem occurred with my SONY VAIO laptop (Intel Core 2 Duo CPU P7350 @ 2.00 GHz 2.00 GHz, 4.00 GB RAM). I was multi-tabling No Limit Holdem cash games on Full Tilt when the computer froze and there was a "crackling"/"frying" sound coming from the computer speakers. I removed the battery back, and then re-installed it and rebooted the computer after letting it sit for an hour. Then, I went into my VAIO Care and ran tests on the hard drive, One Click Care, and System TuneUp to make sure everything was ok. And now I cannot open HEM, so maybe something got messed up.
Could you please advise me what to do?
I un-installed and re-installed only HEM (not PostgreSQL) after copying my Config folder to my Desktop, but this has not fixed the problem.
Do you think I should un-install/re-install PostgreSQL, and if so, beforehand do I need to save certain file(s) to a memory stick so my saved data/hands/notes do not get deleted?
But, since I cannot open HEM, am I even able to Export all of my hands to a memory stick? I have copy and pasted the files: C: > HMarchive Full Tilt Poker (745 MB), and C: > HMarchive PokerStars (64 MB) to a flash drive. Do these 2 files contain all of my saved hands for HEM?
Does my HMarchive PokerStars file also contain my saved HEM notes?
Or, do you think my database has somehow gotten corrupted and I've actually lost all of my saved hands and HEM notes, or just the notes?
Please let me know what you think I should try next to fix this big problem.