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  1. #1
    Member
    Join Date
    Sep 2009
    Posts
    33

    Default Import is slow to start

    Ive recently encountered an issue with HEM. When playing on FT, it takes forever for the auto import to kick in and the hud to pop up

    So now when i play i have to start it like 10 minutes before i start playing. Sometimes it will take up to 1/2 hour before it starts working

    Ive tried closing the tabkle manager and restarting everything and this never workls. Help please

  2. #2
    Member
    Join Date
    Sep 2009
    Posts
    33

    Default

    i should mention i installed windows 7 and updated to the newest version of HEm

  3. #3
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    24,470

    Default

    The FTP handhistory folder should be empty except the current files.
    Is your auto-import archive configuration wrong? The default path for the archive is c:\hmarchive. Handhistory files should be automatically moved there 15 mins after the last access.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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