Hand History not working
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  1. #1
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    Sep 2009
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    Default Hand History not working

    I've updated HM today to latest release.

    HM is importing my hands but not updating my stats, instead it says NAN

    please see image below

    http://i861.photobucket.com/albums/a...iks100/nan.jpg

  2. #2
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    Sep 2009
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    Quote Originally Posted by Delliks View Post
    I've updated HM today to latest release.

    HM is importing my hands but not updating my stats, instead it says NAN

    please see image below

    http://i861.photobucket.com/albums/a...iks100/nan.jpg
    also really wierdly look what it's naming my processed files

    http://i861.photobucket.com/albums/a...liks100/hh.jpg

    It's imported all the hands and summaries, out of 30 SNG's and after trying to resubmit them over and over again HEM shows me results for 1 SNG...

    what's going on this sucks, I really hope you can find away to fix this, without losing my results and hand history.

  3. #3
    Member
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    Sep 2009
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    Quote Originally Posted by Delliks View Post
    also really wierdly look what it's naming my processed files

    http://i861.photobucket.com/albums/a...liks100/hh.jpg

    It's imported all the hands and summaries, out of 30 SNG's and after trying to resubmit them over and over again HEM shows me results for 1 SNG...

    what's going on this sucks, I really hope you can find away to fix this, without losing my results and hand history.
    I've reinstalled the latest update version 1.104b using windows vista.
    I renamed the hand histories correctly took them out of the processed folder I use and put them back in the process folder.

    All hands and summaries have been imported but HEM is still not reading the data. see image below.

    http://i861.photobucket.com/albums/a...ks100/grey.jpg

    I've run out of ideas now

  4. #4
    Tech Support Manager morny's Avatar
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    Jul 2008
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    Default

    Can you attach your holdemmanager.config file from C:/Program Files/RVGSoftware/HoldemManager/Config folder please and ill take a look

    Have you tried manually importing the hands and summaries rather than using auto import
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