Opening HEM
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Thread: Opening HEM

  1. #1
    Junior Member
    Join Date
    Apr 2010
    Posts
    13

    Default Opening HEM

    Hey everyone,

    Having trouble with HEM - I bought it about 3 months ago, used it, and then uninstalled it for a little while. Now coming back to poker i'd like to use it again.

    At first when I re-installed it, it constantly said 'this is the trial version' and failed to connect when i tried to register/activate it.

    However, after uninstalling numerous times and reinstalling the updates it's stopped saying that and now it opens. But the problem is that when i try to open the application it literally opens briefly for 2/3 seconds and closes itself.

    Any ideas on some solutions?

    Thanks.

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    Please give us some more details about your system.
    Which HM version?

    Is postgresql running?

    Any error message?

    Firewall/Other tuning or security software?

  3. #3
    Junior Member
    Join Date
    Apr 2010
    Posts
    13

    Default

    Sure,

    I'm pretty sure postgresql is running

    Theres no error message

    Firewalls disabled, AVG anti virus disabled too.

  4. #4
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
    Posts
    20,888

    Default

    Try toggling between having "Run this program as an Administrator" ticked and unticked, youll need to do it for all the exe's see below

    1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
    2) Rightclick the HoldemManager.exe and choose "Properties".
    3) Go to the Compatibility Tab and select "Run this program as an Administrator". if the option is grayed out then this is because youve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek and reboot the PC then do step 3 and then you can disable UAC again if you like.
    4) Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

    if that fails


    Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
    Please Uninstall Holdem Manager and reinstall it

    FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

    If your doing a clean reinstall you should consider the following.

    See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits on how to reset your code

    Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  5. #5
    Junior Member
    Join Date
    Apr 2010
    Posts
    13

    Default

    still having same problem with it closing as soon as i open it, despite going through all those tutorials.

  6. #6
    Junior Member
    Join Date
    Apr 2010
    Posts
    13

    Default

    I'm not even sure if my computer is recognising that HEM is there because when i press prnt scrn with HEM loading up and then paste the image into paint the HEM bit is invisible as if it wasn't there. Think i'm going to get everything on my computer wiped of and then i'll reinstall it and try once again.

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