HEM not auto importing hands

[ridonkulous52]

I just updated my HEM to the latest version and for some reason, it is not auto importing hands into the database or my HUD. I have already setup my auto import folders to the correct folders. I even tried to manually import the hands from my last two sessions and HEM goes "Found 0 files to process....."

What's going on here? Thanks!

[ridonkulous52]

It's weird, while playing, the HUD will update my hands but not the opponents. WTH?

[ridonkulous52]

Okay done more experimenting and the HUD works just fine with Pokerstars, but does not work with full tilt. It displays the HUD, but doesn't update the other players stats. Only updates mine.

[fozzy71]

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work

[ridonkulous52]

I tried to the table finder and it didn't work.

Here's the FAQ.

What version of Holdem Manager are you using?

1.10.04b

What poker site are you playing on and does the problem occur on more than one site?

I play both on pokerstars and full tilt. The HUD works perfectly find on pokerstars but on full tilt, ever since I updated to the latest version, the HUD doesn't import the opponents hands during my sessions. It has just has the dashes when displaying opponents HUD. But it will update my stats. Attached is a picture of my HUD

Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

NL Cash games mostly

Have you clicked on the Start Auto Import button?

Yes I have

Often times, it is one setting or option that's not correct in your poker client. Please see ourDetailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

Yes I have made sure that HEM is importing from the correct full tilt folder

Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

Yes this is done as well.

If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

I did this as well but it doesn't import my latest sessions since I have updated to 1.10.04b

If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database

I've done this as well and the same problem exists.

Have you tried the Table Finder and did it work?FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

I've tried it. Same problem exists, HUD only displays my stats but doesn't update the stats from the opponents in my table.

If you open the hand history files, are they written in English?

Yes

Again it is weird as it was working perfect fine before I updated to the latest version. And it's also weird that it works perfectly fine on Pokerstars but not on full tilt. Even more weird is that the HUD during a game, it updates my stats but not my opponents. WTH is going on here? Thanks!

[ridonkulous52]

actually now, Pokerstars HUD doesn't work! Ugghhhhhhhhhhhh

[netsrak]

Please attach the file config\holdemmanager.config

[ridonkulous52]

Okay, it's attached.

Also another thing, whenever I push start auto import, it's constantly adding duplicate files in a continuous loop.

[fozzy71]

Please remove this first entry. It is trying to import from every folder under \Program Files\HMArchive folder (if it exists).

<setting name="AutoImportFolderList">C:\Program Files\HMArchive,True,True,C:\HMArchive
C:\Program Files\Absolute Poker\HandHistory,True,True,C:\HMArchive
C:\Program Files\Full Tilt Poker\HandHistory,True,True,C:\HMArchive
C:\Program Files\PokerStars\HandHistory,True,True,C:\HMArchive
C:\Program Files\UltimateBet\HandHistory,True,True,C:\HMArchive
</setting>

[ridonkulous52]

Thanks for the reply! I did remove the HMArchive folder (i created it). So I closed and opened up HEM again and it's still auto importing duplicate files.