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  1. #1
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    Default Duplicate hands on HEM

    hi when i play it sometimes shows the hands 4x on HEM. not all the hands but some sessions i play, the hands show up 4x and when i'm achually down only $100 it says i'm down $400. is there a way to fix that

  2. #2
    HM Support Patvs's Avatar
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    Did you ever use the backup/restore in pgadminIII,
    a hands is not supposed to be duplicate in your database. This is a sign of a corrupt database.

    Please update to the latest version - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Create a NEW database and reimport all your hands...
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Administrator morny's Avatar
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    sounds like there is a corruption in the database, can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database and reimport the hands into that and it should prevent it happening again

    //OOPS sorry Pat didnt see your reply

  4. #4
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    Quote Originally Posted by Patvs View Post
    Did you ever use the backup/restore in pgadminIII,
    a hands is not supposed to be duplicate in your database. This is a sign of a corrupt database.

    Please update to the latest version - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

    Create a NEW database and reimport all your hands...
    ya i backup my database before and moved it to my new computer. why does that have effect on it?

  5. #5
    HM Support Patvs's Avatar
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    The ONLY way.. to get a duplicate hand.. (because the auto import doesn't import duplicate hands).... is if you RESTORE a .backup file twice... or if you RESTORE a .backup file to a database that already contained a few imported hands. (THOSE hands.. will then end up twice in the database... because you must restore the .backup file to an empty database)
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  6. #6
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    Quote Originally Posted by Patvs View Post
    The ONLY way.. to get a duplicate hand.. (because the auto import doesn't import duplicate hands).... is if you RESTORE a .backup file twice... or if you RESTORE a .backup file to a database that already contained a few imported hands. (THOSE hands.. will then end up twice in the database... because you must restore the .backup file to an empty database)
    should i just uninstall HEM and reinstall again and backup my current database and put in in the new HEM?? i have over 7 million hands in my current database. what should i do?

  7. #7
    HM Support Patvs's Avatar
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    If your current 7 million hand database already contains duplicate hands.... you're basically screwed. If you backup--> restore this database in pgAdminIII it'll still have all the duplicate hands.

    If you know exactly where the duplicate hands are: for example all hands played in 2008, you can simply PURGE all 2008 hands.
    But the best solution would be to reimport ALL your hands.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  8. #8
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    Quote Originally Posted by Patvs View Post
    If your current 7 million hand database already contains duplicate hands.... you're basically screwed. If you backup--> restore this database in pgAdminIII it'll still have all the duplicate hands.

    If you know exactly where the duplicate hands are: for example all hands played in 2008, you can simply PURGE all 2008 hands.
    But the best solution would be to reimport ALL your hands.
    i dont have alot of duplicated hands. its only the ones i played in 2010. so its probably under 20k hands that's duplicated. i know my database is messed up because sometimes it doesnt import some hands and when i import 100k hand chucks, half of them are errors. do you recommended back up my database and reinstall HEM and pgAdmin? or do u recommend export all the hands and start a new database and reimport them?

  9. #9
    Administrator morny's Avatar
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    Youll have to use export and reimport because restoring a database that is corrupt will also restore the corruption

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