02-08-2010, 06:04 PM
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#2 (permalink) |
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Junior Member
Join Date: Dec 2008
Posts: 12
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Registration Home Page
Once your registered and you typed in a valid license you'll be able to see that serial (license) with the option to reset it on either CPU #1 or #2. Reset whichever CPU is no longer in use and then apply the serial and cpu # to HEM on the new CPU. |
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02-08-2010, 10:43 PM
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#3 (permalink) |
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Junior Member
Join Date: Aug 2009
Posts: 4
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This is what I want: put a new serial code, in a computer that has already been used with a Holdem Manager license(I have already tried to reinstall Holdem Manager)
The problem is on the Holdem Manager that I have already used with my serial number. I have already follow the instruction when you click on clear license, in order to use a new one, deleted the hiden file, etc. When I relaunch Holdem Manager after doing this, it appears the option to reactivate my serial number; but at no point it gives me the oportunity to introduce the new one |
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02-09-2010, 05:31 AM
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#4 (permalink) |
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HM Support
Join Date: Feb 2009
Location: Germany
Posts: 9,614
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Please check this:
Registration Problems? Find the solution here
__________________
===========IMPORTANT LINKS ================================================== =============== Latest Beta -- FAQ -- Manual -- Quick Start Guide -- Uservoice -- License registration -- Postgresql not working -- Top 10 Performance Tips -- HUD FAQ ================================================== ===================================== |
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02-09-2010, 07:14 AM
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#5 (permalink) |
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Senior Member
Join Date: Feb 2009
Posts: 197
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but if user has been signed in at your registration page - and later forgots password and\or lost control of this email box?
The only thing he had is valid HEM key allready used on 2 PCs - and he wants to reinstall Windows |
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02-09-2010, 09:52 AM
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#6 (permalink) |
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Moderator
Join Date: Jul 2008
Location: Ireland
Posts: 15,151
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Not sure exactly what you mean, do you mean if he lost hes password and also lost access to hes email, in that very case we could reset it for you, the online form just makes it easier so you dont have to wait for us to respond and you can do it immediately
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02-09-2010, 01:18 PM
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#7 (permalink) |
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Senior Member
Join Date: Feb 2009
Posts: 197
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explain situation (users in my forum have this more times):
- User purchase HEM - sign in at registration page (login, email, pw), enter his code there - make one or two HEM valid installations - after that he loses access to that email - and\or forgots password to your site - so he can't enter his registration page to reset installation(s) - one day he needs to kill Windows and full reinstall it Should he write email to support (to reset codes) - or he can sign in there for a second time (with other login/email) and enter HEM code again? Will HEM keys be recognized as his own in that case? |
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02-09-2010, 05:11 PM
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#8 (permalink) |
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Moderator
Join Date: Jul 2008
Location: Ireland
Posts: 15,151
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Yeah i just checked and you can create a new account and add the serial again, so even if you do lose access to your account you can just create another one. Obviously if you deactivate your serial on the new account it will be also deactivated on the old one aswell but that wont really effect anything
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02-16-2010, 03:09 AM
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#9 (permalink) |
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Junior Member
Join Date: Aug 2009
Posts: 4
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Thx for your answers, problem solved, followed the instructions here
Registration Problems? Find the solution here |
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