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  1. #1
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    Default Merge **NEW** 3 minute levels - Super Turbos

    everyone i have played has shown up as "unknown buyin"

    Please get this fixed

  2. #2
    HM Support Patvs's Avatar
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    Update: http://www.holdemmanager.com/Downloa...25Jun2012a.exe


    If that doesn't resolve it, email us a handhistory of such a game to support@holdemmanager.com
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
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    No dice. Games are still showing up as "unknown buyin" and the EV mimicks tourney winnings. Please try to fix these asap.

    Thanks for all u guys do

  4. #4
    HM Support netsrak's Avatar
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    Please mail us hands and screenshots for some sample tourneys.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  5. #5
    Graphics Guru fozzy71's Avatar
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    This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HMONE-122

    If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-122 Is Resolved" in the subject line and body of the email.

  6. #6
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    ty i have done the following

    Is there an expected release soon, it has been quite some time?

  7. #7
    Graphics Guru fozzy71's Avatar
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    We do not have an ETA yet as we are in the final testing process of our next HM2 release and we can't risk adding this parsing change so late in our testing phase. Once we have released the next HM2 build I am sure this will be high priority to resolve.

  8. #8
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    ppl r getting pretty disgruntled on 2p2, it has been quite awhile.......

  9. #9
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by jeppg1111 View Post
    ppl r getting pretty disgruntled on 2p2, it has been quite awhile.......
    We have this fixed internally and are testing it in depth before we post any download links.

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