888poker.es - no HUD showing
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  1. #1
    Junior Member
    Join Date
    Jun 2012
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    3

    Default 888poker.es - no HUD showing

    Hi,

    Today 888poker launched their .es client for their spanish players, but somehow the HUD is not working and all information from my games in not showing in HEM aswell. Table manager recognizes all tables and I have made sure that it import hands from the right place etc etc.

    They have changed their currency from USD to EURO. Could that be the reason? and if so, how do i fix this?

    My hud is working on all other sites and it worked fine on their 888.com platform yesterday aswell.

    Anything you guys need of information to help me out, let me know.

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    Update up: http://www.holdemmanager.com/Downloa..._05Jun2012.exe

    Set the lobby language of the pokerclient in English.

    If that doesn't resolve it, hmail us a .es handhistory to support@holdemmanager.com
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
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    Jun 2012
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    3

    Default

    Update did not solve the problem. An email has been sent with a .es handhistory.

  4. #4
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    5,598

    Default

    This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HMONE-97. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

  5. #5
    Member
    Join Date
    Sep 2009
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    73

    Default

    Quote Originally Posted by DogNamedBluff View Post
    This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HMONE-97. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.
    I don't understand, are you saying that it works with HM2?

  6. #6
    HM Support Patvs's Avatar
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    The 888.se "hands not importing" issue affects both HM1 and HM2.
    And still has to be fixed for both.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
    Join Date
    Aug 2009
    Location
    Spain
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    15

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    Hello!

    I have the same problem and I can not fix this.

    Should we wait until they can fix this in the next update?

    Thanks

  8. #8
    HM Support Patvs's Avatar
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    Feb 2009
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    Default

    I have no eta when this will be fixed, but all you can do is wait for the next HoldemManager update with a fix checked in.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
    Junior Member
    Join Date
    Aug 2009
    Location
    Spain
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    Default

    Thanks!

  10. #10
    Holdem Manager Support Sarek's Avatar
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    May 2010
    Location
    Eridani 40
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    22,519

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    You can try this:
    Please go to English page of 888 site and download poker client from that page. Not from Spain page.
    Then install it in English.
    Then follow these instructions http://hm2faq.holdemmanager.com/ques.../Pacific+Poker

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