Having trouble getting the installation key to put HEM on my second computer

[MattSLY]

I thought I saved my registration key in a word file on either my flash drive or my external hard drive but when I searched each of them I found no key. How can I ascertain the registration key I received when I purchased my HEM so I can install HEM on my new computer?

[fozzy71]

Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.



If you have lost the code completely, please email your details to sales@holdemmanager.net.

[srikpik]

hey all,

i currently have a similar problem. i moved out of the country so switch from my desktop (which i left behind) to a new laptop. the 14 day trial period just ended so i need to register with my actual code.

fozzy, can you tell me, is there a way to see what your code was other than looking in the help section of your HEM install? cuz for me, obviously, that one's miles and miles away
i mean, i must've received an email or something with a serial code right? i just can't recall exactly, and when i search through my email i do find the "confirmation of order" email, but not the one with the actual code.

thanks!

[MattSLY]

Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.



If you have lost the code completely, please email your details to sales@holdemmanager.net.

I got my HEM code from Help > Show Serial number. I registered the code. However I don't understand why I would need to reset the code, so I haven't done that yet.

Also, when I tried to log into the main HEM page (where you can download HEM and OM), I couldn't log in. I tried using the email password retrieval but I kept getting an error message. So I can't download HEM on the new computer yet. How can I fix this?

[fozzy71]

hey all,

i currently have a similar problem. i moved out of the country so switch from my desktop (which i left behind) to a new laptop. the 14 day trial period just ended so i need to register with my actual code.

fozzy, can you tell me, is there a way to see what your code was other than looking in the help section of your HEM install? cuz for me, obviously, that one's miles and miles away
i mean, i must've received an email or something with a serial code right? i just can't recall exactly, and when i search through my email i do find the "confirmation of order" email, but not the one with the actual code.

thanks!

You would have received an email from sales@holdemmanager.net with the code. If you cant find the original code Please email your details to sales@holdemmanager.net.

I got my HEM code from Help > Show Serial number. I registered the code. However I don't understand why I would need to reset the code, so I haven't done that yet.

You need to reset it if/when you buy a replacement PC and need to use the code for PC1 again.

Also, when I tried to log into the main HEM page (where you can download HEM and OM), I couldn't log in. I tried using the email password retrieval but I kept getting an error message.

The login/password is not universal. Right now you would have a login/pass for these forums, the registration site, and our new holdemmanager.com site. Eventually we will be integrating all 3 of your logins into a single login ID, but that will require new forum software at the very least.

So I can't download HEM on the new computer yet. How can I fix this?

You dont need to login to the .com site to download. Anyone can download the software. The login at the new .com site is for any future purchases tracking. We are working on a way to integrate all of our old customer purchases into the new site, but once again, this is a very in-depth process to try and solve.

http://www.holdemmanager.com/store/d...ds-manuals.php

[MattSLY]

You need to reset it if/when you buy a replacement PC and need to use the code for PC1 again.

I don't think I understand 100%. I have two PCs now. The older one which has HEM already installed on it. And now I have a second computer which I want to install HEM on.

1. If I want to keep HEM on both computers for now, can I just use the same code I used for the older computer?

2. Also, what happens if in the future I want to not have HEM on the old computer and instead, I would like it only on the new computer and maybe a laptop that I will purchase in the future? Would I be able to reset the code then so that I can make that change?

[MattSLY]

When I try to enter my serial code, I am able to enter the capital letter O (not zero) at one point earlier in the key, but for some reason I can't enter it at a later point in the key even though it is necessary to complete the registration. How do I fix this?

[netsrak]

You can reset your code whenever you need with the link Fozzy posted.

I don't understand what your last post means, can you add a screenshot please?

[MattSLY]

When I try to enter my serial code, I am able to enter the capital letter O (not zero) at one point earlier in the key, but for some reason I can't enter it at a later point in the key even though it is necessary to complete the registration. How do I fix this?

In the following box, in the spot for the serial number, I couldn't enter the O character midway through the serial code (however I could enter it once at the beginning of the code (it occurs twice in my serial code)).

[fozzy71]

I don't think I understand 100%. I have two PCs now. The older one which has HEM already installed on it. And now I have a second computer which I want to install HEM on.

1. If I want to keep HEM on both computers for now, can I just use the same code I used for the older computer?

......

You can use the same code for 2 of your own PC's, just choose the PC#2 slot when registering.


Copy/Paste the code from the email into HM. Click+Hold and drag over the code to highlight it > Ctrl+C to copy the code > Ctrl+V to paste it into the registration window