HEM hud crashes when opening ipoker software
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  1. #1
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    Default HEM hud crashes when opening ipoker software

    Hi. What might be the problem? HmHUD crashes evry time when i try to open ipoker software. When i try to relaunch it also crashes. If i close ipoker (Olympic poker skin) hem hud relaunches again .. :/

  2. #2
    HM Support netsrak's Avatar
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    Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

    And please make sure that all your configured auto-import folders are empty except current hands.

    Try this too: update to latest release: http://www.holdemmanager.com/Downloa..._31May2011.exe

    1) Close Holdemanager
    2) Delete your existing HUD Prefs files, so HM will rebuild them to default:
    Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
    3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

  3. #3
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    Quote Originally Posted by netsrak View Post
    Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

    And please make sure that all your configured auto-import folders are empty except current hands.

    Try this too: update to latest release: http://www.holdemmanager.com/Downloa..._31May2011.exe

    1) Close Holdemanager
    2) Delete your existing HUD Prefs files, so HM will rebuild them to default:
    Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt and exenames.txt
    3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.
    HoldemManager.exe.config
    I only had that holdemmanager.exe.config file

    i also have the latest update

    I deletes those prefs.xml etc files .. started HEM again imported my HU and FR to hud but hmhud still crashes ..
    hmhudcrash.png

  4. #4
    HM Support Patvs's Avatar
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    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./



    ---


    Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    I ran those 3 as admin.
    I have windows 7 64bit. I do not use firewall but i uset eset antivirut, also win is up to date.

    i didnt play for a month and evrythng was ok but now only problem is with ipoker (olympic-online skin).

    HoldemManager.config
    Last edited by leits; 06-02-2012 at 02:55 AM.

  6. #6
    HM Support netsrak's Avatar
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    Your configuration of auto-import folders seems to be wrong, it contains double folders and recursion.
    Please try the following:
    delete all Auto-Import folders from the auto-import configuration.
    After this run a auto-detect.
    Please check if your ipoker handhistory path is already included, if not add it manually.
    You can change the archive folders to G:\k2ed again.

    Now try again.

  7. #7
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    Quote Originally Posted by netsrak View Post
    Your configuration of auto-import folders seems to be wrong, it contains double folders and recursion.
    Please try the following:
    delete all Auto-Import folders from the auto-import configuration.
    After this run a auto-detect.
    Please check if your ipoker handhistory path is already included, if not add it manually.
    You can change the archive folders to G:\k2ed again.

    Now try again.
    Hi i changed my auto import folder and it is correct now .. i tested for one site .. for 1 secund the stats come to the table but hmHud still crashes .. hands are imported normally to HEm just problems with HUD

  8. #8
    HM Support Patvs's Avatar
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    HM1:

    If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloa...03June2012.exe

    Turn on the Windows Firewall and set exceptions for hmhud.exe and holdemmanager.exe
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
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    Quote Originally Posted by Patvs View Post
    HM1:

    If you are using HM1 please make sure you have the latest update from this link - http://www.holdemmanager.com/Downloa...03June2012.exe

    Turn on the Windows Firewall and set exceptions for hmhud.exe and holdemmanager.exe
    I updated to the latest relase, also turned on windows firewall and added exceptions but still hmHUD crashes.
    My import folder is correct.
    here is my config file HoldemManager.config

  10. #10
    HM Support netsrak's Avatar
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    But there are still duplicate folders in your configuration.
    Please delete:
    C:\X,True,True,G:\k2ed => you should not use the auto-import to import mined hands or other hands.
    C:\Users\masta\AppData\Roaming\HEM Data\Hands,False,False, => this is a duplicate
    H:\Programmid\partypoker\PartyPoker\HandHistory\Lo veUKLaas,True,True,G:\k2ed => duplicate
    C:\Users\masta\AppData\Local\CPN\VENICE,True,True, G:\k2ed => wrong

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