Even with the new updates, i can't get it to work. As long as holdem manager is running, the blitzerr file checks twice a second if i'm playing. Somehow it doesn't recognize when i'm playing or not. It still says 'polled' every time it has checked.
Make sure you have installed the latest update patch from 31May and make sure you are installing it to the proper path (in case you installed HM to a non-default path it won't auto-detect it. Right-click your shortcut to holdem manager > properties > and check the Start In: path.
If you continue to have problems, Please email email@example.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue