HEM HUD not working correctly

[pmuscato]

I am playing on UB and have the latest veriosn of HEM and HUD, I have two tables open, one is displaying stats the other is not. I have checked the table finder and it shows no unattached hands.

The hand history is being imported for one table, but not the other..

I have tried restarting the HUD, HEM, stopping the import. Validated the import location, but to no avail.

[pmuscato]

After I left the tournement, I tried importing the remaining hand histories manually via file from the original location. HEM gave a reply that there were no new files and ignored the file. Apparantly, HEM couldn't see the hand history in question.

I moved the hand history to another location and was able to manually import it properly. I know normally this would be a permission issue on the file, however this doesn't make sense since other hand histories were automatically being imported from that same location.

[fozzy71]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.

[pmuscato]

I am using a clean install of WIndows 7, I followed all the instructions for automatic elevation of priviledges for the programs to run as an administrator. I also created the Hero names.

I have run the update as listed.

I have copied and renamed the file using a txt extension as it would not upload an HEM extension.

I have found this problem to only be with UB and not poker stars or Full Tilt.
Sorry, I forgot some details. I am using Microsoft Computer Security Essentials as my antimalware program

[fozzy71]

Not sure what file you uploaded, but it is not the holdemmanager.config

Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you.

[pmuscato]

I loaded the config file from the directory "Holdem Manager", there is a folder in this directory called "Config" which has an XML configuration file called "Holdem Manager".

I uploaded this file with this post.

If we still need to conference, I will install the viewer on Sunday and schedule it for Monday.

[netsrak]

The config file looks fine for me.

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

[pmuscato]

I have been sick all week and haven't touched a computer until today. I will post the screen captures as soon as I am able.
Thanks
Paul

[pmuscato]

I launched one table today and it did not bring up the HUD

I believe I got all the screen shots you wanted.

I also updated the application to version 1.10.01

I checked this issue against my laptop (Windows Vista Home Premium 32-bit) and it also only presents data on one table.

I believe request 3 and 4 are the same folder

Thanks for being patient

[virge]

I started having the same trouble on FTP today (1/2 work, 1/2 don't, all show up in TableFinder, files are in directory, upgraded to 1.10.01, files are in English, etc)