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  1. #1
    Junior Member
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    Dec 2009
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    Default Stars 4 Man HU SNGs Bug

    When using auto input if you are playing 4 man hu sngs and get knocked out in the first round they are recorded by HEM as 2 man hu sngs. Any chance of a fix for this?

  2. #2
    HM Support netsrak's Avatar
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    Please zip and mail the original handhistory files with a link to this thread to support@holdemmanager.net
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
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    Quote Originally Posted by netsrak View Post
    Please zip and mail the original handhistory files with a link to this thread to support@holdemmanager.net
    I'm not sure what you mean? The problem is when auto import is on and the HUD is running. There is nothing wrong with the hand histories. If I don't use auto import and simply import the hand histories then it works fine but the trouble is I want to use auto import and the HUD.

  4. #4
    HM Support netsrak's Avatar
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    We need some examples for such tourneys to test the import
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  5. #5
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    Apr 2010
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    Was this problem solved ?
    I have the same problem.

    And also when u win the first game and than u loose the final match, HM assumes half of the prize pool to your winning's graph, the profit goes up instead of going down.

  6. #6
    Administrator morny's Avatar
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    Im not sure, email some hands and i will check for you
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  7. #7
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    Thks morny.
    Can u teach how to do that?
    How do i select hands to zip and email them?

  8. #8
    Administrator morny's Avatar
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    Depends, do you already have a zip program and what email program are you using?
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  9. #9
    Junior Member
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    Apr 2010
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    Default

    I have winzip and winrar
    Microsoft Outlook Web Access

  10. #10
    HM Support netsrak's Avatar
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    You find the handhistory files in the hmarchive folder (default c:\hmarchive). They are sorted by month and day folders. Right click on the files you want to mail us and create a zip or rar archive. Attach the zip / rar file to a mail you send to support@holdemmanager.net. Please write a comment and a link to this thread in the mail.
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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