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Thread: Error message

  1. #1
    Junior Member
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    Dec 2009
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    Default Error message

    Hello, I've been using HEM for awhile with different computers and never had a similiar problem. I included a pic of the problem. Yesterday HEM was working normally on this computer, but today if I try to access i.e. the "sessions" segment I get the error message. Should I reinstall HEM?

    The error message:



    Thank you,

  2. #2
    Graphics Guru fozzy71's Avatar
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    Default

    Your DB has become corrupt. You can try a general reindex via the PGAdmin maintenance menu.

    http://www.holdemmanager.net/faq/afm...aspx?faqid=163


    If that doesn't work, you will need to create a new DB and/or reinstall postgresql.

    *Try creating a new UTF DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=146
    *Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afm...aspx?faqid=173
    *If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afm....aspx?faqid=21

    Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/s...ad.php?t=20754
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  3. #3
    Junior Member
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    Default

    Now I tried to create a new Database. The problem is I get the following error message : Tbe following error occured when trting to initialize the holdem manager database: ERROR: XXX000 checkpoint request failed

  4. #4
    Graphics Guru fozzy71's Avatar
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    Which Operating System, Firewall, and Anti-Virus are you using?

    Without knowing those answers, I would suggest a complete reinstall of Postgresql - http://forums.holdemmanager.com/showthread.php?t=20755
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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