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  1. #1
    Junior Member
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    Default HUD not working properly with HM2 (zoom)

    So my HUD isn't very stable. Here are some things I've noticed in the past few days.

    1) The HUD shows up at the table (most of the time) but as I progress through the session and get more hands on players, it isn't showing me the updated HUD with the new hands. It's the same # of hands as the first hand I played vs. those payers. If I had 19 hands on someone at the beginning of the session, it says I still only have those 19 hands despite playing a lot of hands with these players.

    2) Often times, it doesn't update in time. It'll show me the HUD of players that were at the table 1 or 2 hands ago and not the current ones at my table.

    Any suggestions?

    Thanks

  2. #2
    Junior Member
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    Aug 2008
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    Default

    oops, just saw this is for HM1. Will a mod please move this to the appropriate section?

  3. #3
    HM Support Patvs's Avatar
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    Default

    Have you updated HM2 to 6745?
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  4. #4
    Junior Member
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    Default

    Yea, I'm running 6745. Just updated yesterday and thought that might fix it but it didn't.

  5. #5
    HM Support netsrak's Avatar
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    Default

    Which operating system?
    Please make sure to start the Stars client as administrator
    Participate in the Alpha release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  6. #6
    Junior Member
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    Aug 2008
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    Default

    Quote Originally Posted by netsrak View Post
    Which operating system?
    Please make sure to start the Stars client as administrator
    I'm actually running 6756 now. It was updated yesterday.
    I have windows 7. I just put PS to run as administrator but I don't know if that would be the cause since I never had it set to run as the administrator in the past and HM2 used to work.

    I'll update later to see if that fixed it.

  7. #7
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    Default

    Still not working properly. sigh

  8. #8
    HM Support Patvs's Avatar
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    Default

    Which Firewall, and Anti-Virus are you using?

    For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  9. #9
    Junior Member
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    Aug 2008
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    Default

    I'm using Kaspersky.

    I have 2 of the 3 running as administrator. Holdemmanager.exe doesn't have a compatibility tab so I can't set it to run as administrator.

    How do I add exceptions to the windows firewall? I'm pretty sure I have it turned off anyway.

    I just updated all the windows updates, there were lots of them, however, that didn't fix the problem as I just played a session and same thing.

    UAC is turned off.

  10. #10
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
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    28,760
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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